Terms & Conditions - Motorcoach Tours

Please read the following information carefully.


Reservations & Deposits

Early reservations are essential, as space is limited. A deposit (see amount below) per person is required within 7 days of making your reservation.

Travel insurance must be taken at time of booking. Final payment is due 45 days prior to departure. Some tours have special requirements. Please check the tour itinerary if these are to apply.

Tour value of: 0 to 500$: 200$ p/p 1001$ to 1500$: 500$ p/p
501$ to 1000$: 350$ p/p 1501$ and +: 750$ p/p

All rates are in CAD funds, including taxes and based on current exchange rates at time of printing.  Any changes in exchange rates, fuel surcharge and taxes increases might bring a change to our rate without notice.
 
For your convenience we can accept your deposit by VISA or MASTERCARD over the phone at the time of booking. Cheques sent through the mail should be made payable to Voyages Lacroix Tours.
 
To avoid the risk of loss of deposits and payments due to emergencies or unforeseen circumstances, we advise that you purchase Cancellation Insurance. Please inquire.


Tour Director

Most tours are accompanied by an experienced tour director who will assist in any way possible insuring you the finest tour ever. Some tours are operated by driver/local host only.


Schedules

The tour itinerary, departure times, pick-up times and location, baggage tags and hotel lists will be sent approximately 10 days prior to departure. Please read information very carefully before departure.

It is the passenger’s responsibility to arrive at the location of departure. There is no reimbursement from the agency or the Insurance Company if you miss your trip due to poor weather condition or for any reason or other, you are not present for departure.


Luggage

Limit of one large suitcase per person to be carried under the coach and one small tote bag per person as hand luggage is allowed. All personal belongings that you take with you on your vacation, are your own responsibility. Please consult us for our luggage insurance. Additional baggage will incur an additional fee of $4 per night per bag. Luggage tag is enclosed and we ask to have it attached safely on your big suitcase. The number is for the office usage only. Please have all other tags (on your suitcase) thrown away.


Admissions, Side Trips, and Meals

Voyages Lacroix Tours includes the cost of side trips, guided tours etc., unless otherwise noted as optional. Meals are not included unless specified in the itinerary. Unused tour features are not refundable.


Identification

Passengers should insure that they have proper identification for a border crossing. Passengers travelling to other destinations and citizens of other countries may require additional identification. It is the passenger’s responsibility to have the proper documentation. Failure to have the proper documents is not covered by cancellation insurance.


Responsability

Voyages Lacroix Tours acts solely as organizer of the tours outlined in their brochure and is responsible for making all reservations and charting the route as outlined, but it is understood between the tour organizer and the passengers that Lacroix Tours or its agents are not accountable for:

(a) Any inconvenience, upset, distress, whether physical or mental, however caused except where caused directly by the tour operator

(b) Any delays, loss or injury to persons or property or for mechanical failure however caused or for substitution of hotels beyond the control of the tour operator, or for any additional expenses incurred

(c) Unless through the direct fault of the tour organizer, any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of tours caused by inclement weather conditions, acts of God, or any other events, which result in one or more persons being unable to continue or complete the tour.

The tour organizer reserves the right to make any changes before or during the tour for the comfort and enjoyment of the passengers, and it is agreed that any increase in cost due to changes should be paid by the passengers. All tour itineraries are subject to change or cancellation without prior notice except as provided by law. Lacroix Tours has no responsibilities beyond a refund of all, or some monies paid by the passenger, which is deemed to constitute full settlement.

The tour organizer reserves the right to decline any person as a member of the tour at any time before or during the tour should such person’s presence by considered detrimental to the interest, comfort and enjoyment of the other tour members. Persons leaving the tour during operation will not receive a refund of unused services.

By booking a tour or making a deposit, you agree to the above terms and conditions.


Seating on coach

Motorcoach seating may not be reserved for any reason, with the exception of the seat directly behind the driver, which will be occupied by the tour director. In fairness to all, there will be a regulation rotation of seats as directed by the tour director. A rotation system is used whereby passengers will change seats twice a day so that all will enjoy a variety of views. This rule will definitely apply to all. Regular stops will be made approximately every 3 hours for coffee or lunch.


Medical & Cancellation Insurance

To avoid loss of deposits and payments, we strongly recommend that you purchase Medical and Cancellation Insurance in order to protect yourself against cancellation charges due to sickness or death in the immediate family before OR during your tour.

In the event that you must return home during the tour, all transportation costs will be the passenger’s responsibility and complete details of coverage and exclusions are available from your agent.

If you don't have cancellation & medical Insurance, you don't get your money back. No exceptions will be made to these cancellation rules.


Refund Policy: If you find it necessary to cancel your reservation, the following cancellation penalties will apply:

·60 days and more prior to departure: full refund of amount paid except 50% of deposit.

·45-60 days prior to departure - the penalty: 100% of deposit.

·45 days and less before departure - the penalty: No Refund

·Show tours: no refunds on show tickets


Tipping

Tipping has become a very standard practice in today’s society. Tipping has been prepaid for any included meals and for the bellman for 1 piece of luggage per person on your behalf by Lacroix Tours. As well, tipping to your Bus Driver and Guides as been included.

Canadian Rules about Driver Hours of Service

Click Here for more information about this topic.

US Rules about Driver Hours of Service

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Sincerely yours,


Danielle Brunet & Christiane Lacroix